SonTek Total Care Customer Service

SonTek Totalcare Services

Need to report a Problem, Goof, Fault, Mistake, Blunder, Snafu, Slip-up, Flub or Bonehead Error that needs fixing? Or, maybe you just have a general question regarding your SonTek system. You've come to the right place! We realize that issues often arise at the most inopportune times and we are committed to providing the highest level of support for our customers 24 hours a day, 7 days a week.

If you are out in the field and need emergency help, call us at +1-858-546-8327. If it is outside our normal business hours, follow the instructions to be connected to one of our on-call support staff, who will be happy to help. If you are not experiencing an in-field emergency, we encourage you to send us a question by clicking the "Customer Service" button. However, if you are providing attachments, please email us at One of our Customer Support Specialists will respond within 24 hours.

Finally, whenever you contact SonTek, please be sure to include the serial number of your system. That will help us get to your customer records faster, and give you the timely response you need.

Technical Support

Our Technical Engineers are a click or phone call away. If you're having a challenge out in the field, or just have some questions about your instrumentation, we're here to help! However, if you are providing attachments, please email us at

Repair Update

If you need a status report on a repair or calibration you recently sent in, this is the place to start. Click through to get the latest information on where your instrument stands in the queue and when you can expect the repair process to be completed.

International Service Centers