Need to report a Problem, Goof, Fault, Mistake, Blunder, Snafu, Slip-up, Flub or Bonehead Error that needs fixing? Or, maybe you just have a general question regarding your SonTek system. You've come to the right place! We realize that issues often arise at the most inopportune times and we are committed to providing the highest level of support for our customers 24 hours a day, 7 days a week.
If you are out in the field and need emergency help, call us at +1-858-546-8327. If it is outside our normal business hours, follow the instructions to be connected to one of our on-call support staff, who will be happy to help. If you are not experiencing an in-field emergency, we encourage you to send us a question by clicking the "Customer Service" button. However, if you are providing attachments, please email us at firstname.lastname@example.org. One of our Customer Support Specialists will respond within 24 hours.
Finally, whenever you contact SonTek, please be sure to include the serial number of your system. That will help us get to your customer records faster, and give you the timely response you need.